What we collect
We may collect personal and business information such as your full name, email address, phone number, business name, website URL, and professional role. Additional details may be collected when you fill out enquiry forms, subscribe to updates, request quotes, or use any of our digital services.
We may also collect technical data like your IP address, browser type, location, and pages visited using cookies, tracking tools, and analytics platforms like Google Analytics and Meta Pixel.
How we collect your information
Information is collected directly through our contact forms, consultation requests, service engagement, email communications, and subscriptions. We also collect information indirectly through website analytics and cookies, and via third-party platforms you may use to connect with us.
Why we collect your information
We collect personal information to communicate with you, respond to enquiries, deliver services, send proposals, process payments, and improve your experience on our website. We may also use it to send occasional updates or marketing materials related to our services, which you can unsubscribe from at any time.
Storing your data securely
We use secure cloud-based platforms and encrypted storage systems to protect your data. Access is restricted to authorised team members, and we take reasonable steps to safeguard your information from misuse, interference, or loss.
Who we share it with
Your information is never sold or traded. We may share it with trusted partners such as contractors, web developers, or software providers who help us deliver our services. These partners are required to maintain strict confidentiality and data security. We may also disclose your data if required by law or to comply with a legal obligation.
Overseas data storage
Some tools and platforms we use (e.g. Google, Mailchimp, Meta) may store data outside Australia. By using our services or website, you consent to the transfer and storage of your information in secure international systems as part of these services.
Cookies and website tracking
Cookies help us understand how visitors use our website. They improve user experience, enable functionality, and help us track the effectiveness of our content and campaigns. You can disable cookies via your browser settings, but this may impact site performance.
Your rights
You have the right to access the personal information we hold about you, request corrections, or ask us to delete your information where appropriate. You can also opt out of communications at any time. If you feel your privacy has been breached, you have the right to make a complaint to us directly or to the Office of the Australian Information Commissioner (OAIC).
Updates to this policy
We may update this policy to reflect changes in our business practices or legal obligations. Updates will be published on this page with a new effective date. Continued use of our site or services after changes means you accept the updated policy.