Terms and conditions

Introduction

Welcome to Total Care Digital. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any content made available by Total Care Digital. By accessing this website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use this website or engage our services.

Who We Are

Total Care Digital is an Australian-based digital services provider offering tailored web design, SEO, digital marketing, chatbot implementation, and strategic consulting to professionals in the veterinary and healthcare sectors. We are located in Sydney, NSW, and serve clients throughout Australia.

Website Use

  • You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

  • You must not misuse our website by knowingly introducing viruses, malware, or other harmful technology.

  • You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the website without express written permission.

Intellectual Property

All content on this website—including but not limited to text, graphics, images, logos, icons, code, and design—is the intellectual property of Total Care Digital or its licensors and is protected by Australian and international copyright and trademark laws.

You may:

  • View pages for personal and business reference. You may not:

  • Republish, sell, rent, or sub-license material from this site.

  • Reproduce or duplicate content without consent.

  • Use any automated system to extract or harvest data from this site.

Service Agreements and Scope

Any digital services provided by Total Care Digital are governed by a written agreement or proposal document outlining:

  • Scope of work

  • Timeline and milestones

  • Payment terms

  • Revision policies

  • Termination clauses

Work begins only after mutual agreement and receipt of a signed proposal or agreement and initial payment (if required).

Pricing, Payments and Refunds

  • All pricing is provided in AUD and is subject to change prior to signing an agreement.

  • Invoices are payable within the agreed timeframe (usually 7–14 days).

  • Late payments may attract interest or service suspension.

  • Deposits are non-refundable unless otherwise specified.

  • Refunds are considered only in exceptional cases and are not guaranteed.

Third-Party Tools and Integrations

We may suggest or implement third-party tools such as Google Analytics, chatbots, CRMs, or marketing software. While we aim to recommend reputable tools, we are not responsible for their functionality, security, or updates. Your use of such tools is subject to the third party’s terms and policies.

Limitation of Liability

To the fullest extent permitted by law:

  • Total Care Digital is not liable for indirect, incidental, or consequential damages.

  • We are not liable for service interruptions or errors due to third-party tools or hosting issues.

  • Our liability for any direct damages is limited to the fees paid for the service directly related to the claim.

Termination and Suspension

We reserve the right to terminate or suspend access to our services or website:

  • If you breach these Terms

  • For any activity that may harm our business or reputation

  • For any fraudulent or illegal behaviour

In the event of termination, any fees paid are non-refundable, unless otherwise stated in a specific agreement.

Indemnity

You agree to indemnify and hold harmless Total Care Digital from and against all claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms or misuse of our website and services.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to Terms

We may update these Terms and Conditions at any time, and such changes will be effective immediately upon publication on our website. Continued use of our website or services after changes means you accept the revised Terms.